Facilities and Services
Box Office
The New York State Theater Box Office hours are as follows:
Monday: 10:00am–7:30pm
Tuesday: Saturday: 10:00am–8:30pm
Sunday: 11:30am–7:30pm
For information on ordering tickets, please see our page about Ticket Information & Attending Performances.
Return/Refund Policy: New York City Opera does not offer refunds for any reason. Only subscribers may exchange tickets. Please see our page about Ticket Information & Attending Performances for more information.
Ticket Donation Policy: If a subscriber is unable to use his/her tickets, he or she may donate them back to New York City Opera for a tax benefit. The ticket donation must be made, via telephone or mail, no more than 2 hours prior to curtain time. All donated tickets—whether donated by phone or mail—must be mailed to the New York State Theater Box Office before a receipt can be issued. Receipts are mailed in January.
City Opera Gift Shop and Gift Certificates
The main City Opera Gift Shop is located on the Promenade of the New York State Theater and is open to ticketholders before performances, at intermission, and after matinee performances. Merchandise is also available at kiosks throughout the theater.
During the City Opera season, there is also a gift shop in the lobby of the New York State Theater. Hours during the season are daily, 11:00am—5:00pm. Hours are subject to change.
City Opera also has an online e-shop, offering a selection of merchandise from our in-theater Gift Shop. Click here to visit the e-shop.
City Opera offers paper Gift Certificates through our E-Shop or by calling (212) 870-4084. These may be redeemed at the New York City Opera Box Office or at the Gift Shop.
Supertitles
Understanding the plot is never a problem at City Opera. Whether sung in a foreign language or in English, all operas benefit from supertitles projected above the stage. Supertitles are simultaneous English translations projected using state-of-the-art technology. So, while the artists keep you totally involved in the action, supertitles keep you hanging on every word.
Coat Check
Coat checks are located on the Orchestra level. There is a $1.50 charge per item. No furs are accepted.
Lost & Found
Inquiries should be made to (212) 870-5569.
Dining and Intermission Refreshments
Pre-performance dining is available at Panevino Restaurant located across Lincoln Center Plaza, in Avery Fisher Hall. Panevino's Northern Italian fare entrees are priced similarly to those of the Promenade Café, which is no longer operating at the New York State Theater. Panevino can be reached at (212) 874 – 7000.
Concessions are available on the Promenade level and at stations throughout the theater.
Phones
Pay phones are available on every level of the New York State Theater.
Opera Glasses
Opera glasses are available for rental at the coat check. The cost is $5, and a major credit card or refundable deposit of $80 is required at rental.
Restrooms
Restrooms are available on all levels of the New York State Theater.
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