Policies & Shipping
Proceeds from all sales online help New York City Opera to continue to provide its audience with exciting, imaginative musical theater of the highest artistic standard. We are committed to providing quality products and services to our customers.
Forms of Payment
You must use a credit card to place an order online. We accept the following credit cards: American Express, Visa, Mastercard and Discover. If you would like to use a check you must mail in your order to the contact information below.
Shipping and Delivery
All orders placed online are shipped within 4-6 business days of receipt. Domestic orders are mailed First Class through the U.S. Postal Service. Any item that is back ordered will be marked as such in your shopping basket. If your order contains back ordered items you will be charged shipping and handling for the entire purchase, you will not be charged separately for a back ordered item that is shipped at a later date.
Shipping Rates are as follows:
Standard Delivery
Order total Standard Rate
Up to $20 $7.00
$20 - $50 $8.00
$50 - $75 $9.00
$75 - $100 $10.00
$100 and over $11.00
For all orders outside the Continental USA, please add an additional $5.00 to the Standard rate.
For Express Delivery please email or call directly at the contact information below for details.
Returns and Exchanges
New York City Opera will accept merchandise returns under the following conditions:
Return must be made within 30 dates from the date of shipment
Original packing slip is included
Clothing items have not be washed/worn or used in any way
CD returns will only be made if item is defected and will only be exchanged for the same title.
Please specify the reason for your return such as wrong item or size, defective or damaged merchandise, etc.
Returns should be sent to:
New York City Opera Gift Shop
New York State Theater
20 Lincoln Center
New York, NY 10023
Please allow 4–6 weeks for refunds or exchanges to be processed. Shipping and Handling costs will not be refunded; New York City Opera is not responsible for mailing costs of returned merchandise.
Corporate Gifts
If you would like to receive more information about our corporate sales program for your business, please call or email the City Opera Gift Shop directly.
Contact Information
New York City Opera Gift Shop
New York State Theater
20 Lincoln Center
New York, NY 10023
212 870-4084
FAX 212 724-1120
eshop@nycopera.com
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